Wax and Tell

As a solo studio, appointment times are reserved specially for each client, and these policies help keep the schedule fair, consistent, and running smoothly for everyone. I truly appreciate your understanding and respect for my time and small business. Cancellation & Rescheduling: Cancellations and reschedules must be made at least 12 hours in advance. Cancellations made within 12 hours of the appointment time are considered late cancellations. The first late cancellation will not incur a fee as a courtesy; however, if a client cancels within the 12-hour window twice in a row, a 50% cancellation fee will be charged based on the service reserved. Cancellations made within 2 hours of the appointment time will incur a 25% same-day cancellation fee, as this time cannot typically be re-filled. No-Show Policy: Failure to show up for a scheduled appointment without notice will result in a 50% no-show fee based on the service reserved. A deposit may be required to book future appointments after a no-show. Frequent Booking Changes: Frequent booking, canceling, or rescheduling — even when done in advance — may result in a security deposit requirement for future appointments, to ensure availability for clients who are ready to commit to their scheduled time. Late Arrival: Clients arriving more than 7 minutes late may need to be rescheduled and may be treated as a no-show depending on appointment length and schedule capacity. Thank you for respecting these policies — they allow me to provide reliable, attentive service to every client I see.